Frequently Asked Questions
Got Questions? Let’s Clear a Few Things Up
Depending on your business needs, your VA can support you with inbox management, scheduling, client onboarding, social media, systems management, admin tasks, and more. We’ll help you clarify your priorities before we match you with the right person. To guide you with tasks, download our FREE guide here.
We offer flexible arrangements to suit your needs — from part-time support, full-time or project team members. We’ll work with you to find the right setup and skill set.
We take great care during the matching process, but if things aren’t feeling quite right, our Client Success Manager will step in to support and resolve it — whether that means troubleshooting or finding a better fit.
We ensure that we follow an indepth recruitment process to select the right candidates for our clients. To see the full process, click here.
Your timezone requirements are discussed during the onboarding call and we ensure we recruit accordingly.
We have part time, full time and project packages available, starting from two days a week. We go in full depth of your business requirements on the onboarding call.
To be honest, they are nothing alike. Apart from our in-depth recruitment process, our VAs are paid higher on average, we also pay a 13th month bonus to reward the hard work and loyalty. We also ensure that we support them through team calls and upskilling opportunities.
Upwork, through personal experience, is very often a miss more than hit when it comes to quality of work. Upwork also takes a commission from the Freelancer and does not provide the support to either client or VA.
The Bonjour Bureau team is located around the globe however due to the highly skilled and experienced candidates, the majority of our virtual assistants are based in the Philippines.